This page sets out when money is returned, when it is not, and how to stop work. It forms part of our Terms.
1. What you are buying
You are buying professional time and what that time produces. There is no physical item to send back and no licence to deactivate, so the rules below are written around work performed rather than goods delivered.
2. Before anything starts
A signed scope can be withdrawn at no cost at any point before work begins. Tell us in writing and anything already paid is returned in full within fourteen days. We would far rather release somebody who has changed their mind than hold them to a document.
3. Ending ongoing work
Ongoing engagements run in quarterly cycles, because outreach needs time to produce evidence and judging it after three weeks tells you nothing. The first cycle is committed. After it, either side may end the arrangement on thirty days written notice.
- The notice period is invoiced and worked as normal.
- Fees already paid for months already delivered are not returned.
- Anything paid in advance for months beyond the notice period is returned within fourteen days.
4. Ending a fixed-scope project
Projects are billed against milestones. Cancel partway and you are charged for the milestones completed plus work in progress on the current one up to the date you tell us. Anything paid beyond that is returned within fourteen days, and you keep everything finished to that point, including any lists already built.
5. If we fail to deliver
If we miss a deliverable named in the scope for reasons on our side, tell us and we will agree either a revised date or a credit. Where neither suits, we refund the fee for the part not delivered.
6. What is not returned
- Work already performed and accepted, including research and lists already delivered.
- Advertising spend, data tool subscriptions and domain costs. That money goes from you to the supplier and we never hold it, so only the supplier can return it.
- Third-party costs committed on your behalf with your approval.
- Fees where campaign results fell short but the scope was delivered. We sell the work and the standard of it, not a guaranteed outcome, and we say so before you sign.
- Time lost to delays on your side after a schedule was agreed, including meetings booked that nobody attended.
7. How to ask
Email support@necify.com from an address we already correspond with, naming the engagement and what you would like to happen. We reply within five business days and settle approved refunds within fourteen days, by the route the original payment arrived.
8. Disagreements
Raise it with us first. It is faster and cheaper for both of us than anything formal. Whatever remains unresolved is handled under the Governing law section of our Terms.
9. Contact
Necify Lab LLC
Email: support@necify.com